Phone Scams and Water Utility Impersonators
Please be aware that individuals may try to impersonate Valley Center Municipal Water District staff in person or over the phone. Be advised that our staff does not solicit credit card or any personal information by phone. The District will not demand immediate payment of your water bill by credit card over the phone. Beware as this is a tactic used by phone scams. If you are unsure whether a call you receive is legitimate, please do not provide any credit card information or personal information.
All of our employees carry a district employee badge, wear a district issued uniform and drive trucks with a district logo so they can be easily identified as Valley Center Municipal Water District employees. If you suspect an impersonator is near your home, please call local law enforcement immediately.
To verify the authenticity of anyone claiming to be a representative of Valley Center Municipal Water District, customers are encourage to ask for proper identification or call the office at 760-735-4500.